Dandy & Dandy — Terms & Conditions

Last Updated: [Date]

Welcome to Dandy & Dandy (“Dandy & Dandy”, “we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your access to and use of our premises, website, reservation services, events, promotions, loyalty programmes and related services.

By visiting Dandy & Dandy, making a reservation, purchasing any product or service, participating in an event or promotion, or entering our premises, you acknowledge that you have read, understood and agreed to these Terms.

1. Right of Admission

1.1. Entry to Dandy & Dandy is strictly subject to the discretion of the management.

1.2. A reservation, booking confirmation, event ticket or prior visit does not guarantee entry into the premises.

1.3. Management reserves the right to refuse admission, restrict entry, or ask any guest to leave the premises at any time, with or without assigning a reason, where permitted by applicable law.

1.4. Entry may be refused in circumstances including, but not limited to:

• Failure to meet the applicable minimum age requirement.

• Failure to produce valid identification.

• Intoxication or disorderly behaviour.

• Aggressive, abusive, threatening or inappropriate conduct.

• Violation of the dress code.

• Possession or suspected possession of prohibited substances or items.

• Misrepresentation of identity or booking information.

• Breach of these Terms or applicable law.

• Capacity, safety, security or operational requirements of the venue.

• Any conduct that management reasonably considers detrimental to the comfort, safety or experience of other guests or staff.

1.5. Management’s decision regarding admission and continued presence at the venue shall be final, subject to applicable law.

2. Age Requirement & Identification

2.1. Dandy & Dandy is an alcohol-serving establishment. Guests must be 21 years of age or older to consume or be served alcohol, or such higher age as may be required by applicable law.

2.2. Guests may be required to present a valid government-issued photo identification document for age verification.

2.3. Acceptable identification may include government-issued identification documents recognised under applicable law.

2.4. Dandy & Dandy reserves the right to refuse alcohol service where age or identity cannot be satisfactorily verified.

2.5. Guests must not purchase, provide, transfer or serve alcohol to any person who is legally prohibited from consuming alcohol.

2.6. We reserve the right to stop serving alcohol to any guest who appears intoxicated or whose continued consumption may create a safety, security or legal concern.

3. Alcohol Policy

3.1. Alcohol will be served strictly in accordance with applicable laws, licences and regulations.

3.2. Dandy & Dandy reserves the right to limit, suspend or refuse alcohol service to any guest.

3.3. Guests are responsible for consuming alcohol responsibly.

3.4. Guests must not drive or operate a vehicle while intoxicated. We strongly encourage guests to use a designated driver, taxi, cab or other suitable transportation.

3.5. Dandy & Dandy does not accept responsibility for any consequences arising from a guest’s excessive or irresponsible consumption of alcohol, except to the extent such responsibility cannot legally be excluded.

3.6. Outside alcohol is not permitted unless expressly authorised by management and permitted under applicable law.

4. Drugs & Prohibited Substances

4.1. Dandy & Dandy has a strict zero-tolerance policy towards illegal drugs and prohibited substances.

4.2. Possession, consumption, distribution, sale, purchase or use of illegal drugs or prohibited substances within or around the premises is strictly prohibited.

4.3. Guests found or reasonably suspected to be involved in illegal drug-related activity may be refused entry or asked to leave immediately.

4.4. Where required or permitted by law, Dandy & Dandy may notify or cooperate with the relevant authorities.

4.5. No refund or compensation shall ordinarily be provided where entry or service is denied because of a violation of this policy, subject to applicable law.

5. Reservations & Bookings

5.1. Reservations are subject to availability and are confirmed only after the booking process has been successfully completed.

5.2. A reservation is valid only for the date, time, number of guests and other details specified in the booking confirmation.

5.3. Guests are requested to arrive on time. Tables may be held only for a limited period as determined by the venue.

5.4. Late arrival may result in the reservation being cancelled or the table being released, particularly during peak hours.

5.5. Management may modify table allocation based on operational requirements, guest count, venue capacity or other legitimate reasons.

5.6. A reservation does not automatically guarantee a specific table, seat, section, view or location unless expressly confirmed in writing.

5.7. Dandy & Dandy reserves the right to cancel or modify reservations in exceptional circumstances, including private events, technical issues, safety concerns, government restrictions, force majeure or other operational requirements.

6. Cancellation & No-Show Policy

6.1. Cancellation terms may vary depending on the reservation, event or promotion.

6.2. Where a cancellation deadline is specified, guests are required to cancel within that period to remain eligible for a refund or booking credit.

6.3. Failure to arrive for a confirmed reservation without cancellation (“No-Show”) may result in loss of any booking amount, deposit or applicable benefit.

6.4. Repeated no-shows may result in restrictions on future reservations.

6.5. Event tickets, cover charges, deposits and special reservations may be subject to separate cancellation and refund terms communicated at the time of booking.

7. Cover Charges, Deposits & Payments

7.1. Certain dates, events, weekends or special occasions may carry an entry fee, cover charge, minimum spend, table charge or reservation deposit.

7.2. Applicable charges will be communicated during the booking or entry process.

7.3. Any applicable cover charge or minimum spend is separate from food and beverage prices unless expressly stated otherwise.

7.4. Prices may be subject to applicable taxes, government levies and service charges as applicable.

7.5. All payments must be made through the payment methods accepted by Dandy & Dandy.

7.6. Once a payment has been made, refunds will be governed by the applicable cancellation or refund policy.

8. Discounts & Promotional Offers

8.1. Dandy & Dandy may offer discounts, promotional offers, complimentary items, special menus or other benefits from time to time.

8.2. Every offer is subject to its specific terms, validity period and availability.

8.3. Unless expressly stated otherwise:

• Offers cannot be combined with other offers.

• Offers cannot be exchanged for cash.

• Offers are non-transferable.

• Offers cannot be applied retrospectively to completed transactions.

• Management may limit the use of any offer.

• Certain items, events, dates or services may be excluded.

8.4. Promotional offers may be withdrawn, modified or discontinued at any time, subject to applicable law.

8.5. In case of any discrepancy or suspected misuse of an offer, management reserves the right to cancel the benefit and/or transaction.

9. Loyalty Programme

9.1. Dandy & Dandy may operate a loyalty or membership programme (“Loyalty Programme”) under which eligible guests may earn points, rewards, benefits, privileges or other promotional benefits.

9.2. Eligibility, points earning, redemption rules, expiry periods and membership benefits may be changed from time to time.

9.3. Loyalty points:

• Have no cash value.

• Cannot be exchanged for cash.

• Are non-transferable unless expressly permitted.

• May be subject to expiry.

• May not be earned on transactions specifically excluded under the applicable programme rules.

9.4. Dandy & Dandy reserves the right to suspend or terminate a membership where there is suspected fraud, misuse, manipulation or violation of these Terms.

9.5. If the Loyalty Programme is discontinued, Dandy & Dandy will communicate any applicable arrangements regarding unused points or benefits, subject to applicable law.

10. Dress Code

10.1. Dandy & Dandy maintains a dress code intended to preserve the ambience and experience of the venue.

10.2. Guests are expected to dress in smart, stylish and appropriate attire.

10.3. Management may refuse entry to guests whose attire is considered inappropriate for the venue.

10.4. Unless expressly permitted for a particular event, guests may be refused entry for wearing items such as:

• Beachwear or swimwear.

• Sleeveless undershirts/vests.

• Slippers or inappropriate casual footwear.

• Dirty, excessively torn or inappropriate clothing.

• Clothing containing offensive, abusive or discriminatory content.

• Any attire that management reasonably considers unsuitable for the venue or event.

10.5. Dress-code requirements may vary for specific events or occasions.

11. Guest Conduct

11.1. Guests are expected to behave respectfully towards other guests, employees, performers, security personnel and management.

11.2. The following behaviour is prohibited:

• Fighting or physical altercations.

• Threatening, abusive or intimidating behaviour.

• Harassment or unwanted physical contact.

• Sexual harassment or inappropriate conduct.

• Discriminatory or hateful behaviour.

• Damage to property.

• Theft or attempted theft.

• Disorderly behaviour.

• Unauthorised commercial activity.

• Any activity that violates applicable law.

11.3. Dandy & Dandy operates a zero-tolerance approach towards violence, harassment and serious misconduct.

11.4. Guests responsible for damage to venue property may be held responsible for the associated costs, subject to applicable law.

12. Security & Personal Belongings

12.1. For safety and security purposes, guests may be subject to reasonable security checks upon entry or during their visit, as permitted by law.

12.2. Prohibited items may be refused entry or retained in accordance with applicable law and venue policy.

12.3. Guests are responsible for their personal belongings.

12.4. Dandy & Dandy is not responsible for loss, theft or damage to personal belongings left unattended, except where liability cannot legally be excluded.

13. Photography, Video & Recording

13.1. Dandy & Dandy may photograph, film or record activities within the premises for security, operational, marketing, promotional or social-media purposes, subject to applicable law.

13.2. By entering the premises, guests acknowledge that they may appear incidentally in photographs or recordings of the venue or events.

13.3. Guests who do not wish to be included in promotional photography should inform venue management where reasonably possible.

13.4. Guests must not photograph, film or record other guests in a manner that violates their privacy, dignity or applicable law.

13.5. Commercial photography, filming or content creation requires prior permission from management.

14. Events & Entertainment

14.1. Dandy & Dandy may host DJs, live performances, private events, themed nights and other entertainment.

14.2. Event schedules, artists, performers, timings and programming may change without prior notice due to circumstances beyond our control.

14.3. Entry to certain events may require separate tickets, cover charges, minimum spends or age restrictions.

14.4. Tickets may be subject to separate event-specific terms.

15. Table & Minimum Spend Policies

15.1. Certain tables, sections or events may have minimum spend requirements.

15.2. Minimum spend requirements, where applicable, will be communicated at the time of booking.

15.3. Minimum spend is not necessarily refundable or transferable unless expressly stated.

15.4. Management may reallocate tables where operationally necessary while making reasonable efforts to maintain the guest’s booking requirements.

16. Outside Food & Beverages

16.1. Outside food and beverages are generally not permitted inside Dandy & Dandy unless expressly approved by management.

16.2. Special arrangements, including cakes or celebration items, may be permitted subject to prior approval and applicable charges.

17. Children & Minors

17.1. Access to Dandy & Dandy may be subject to age restrictions depending on the time, event, licence requirements and applicable law.

17.2. No person below the legally permitted drinking age may be served alcohol.

17.3. Guests are responsible for ensuring that minors accompanying them comply with venue rules and applicable law.

18. Health, Safety & Emergency Situations

18.1. Guests must follow all reasonable instructions issued by venue management, security personnel and staff.

18.2. In the event of an emergency, guests must follow evacuation and safety instructions.

18.3. Dandy & Dandy may temporarily suspend operations, restrict access or close any part of the venue where necessary for safety, security, maintenance, weather, government restrictions or other circumstances beyond our reasonable control.

19. Responsible Service & Refusal of Service

19.1. Dandy & Dandy is committed to responsible service of alcohol.

19.2. Management and staff may refuse further alcohol service to any guest where continued service may pose a safety, health, legal or operational concern.

19.3. Guests must respect staff decisions regarding responsible service.

20. Guest Complaints & Service Issues

20.1. We value guest feedback and encourage guests to raise any service concern with the management team during their visit so that we have an opportunity to address it promptly.

20.2. Complaints may also be submitted through our official contact channels.

20.3. Any refund, compensation or service recovery will be considered on a case-by-case basis and subject to applicable policies and law.

21. Website & Online Information

21.1. We make reasonable efforts to ensure that information published on our website, including menus, pricing, offers, event information, timings and availability, is accurate.

21.2. However, information may change without prior notice.

21.3. Images used on our website may be illustrative and actual presentation, seating, food, beverages or ambience may vary.

21.4. Dandy & Dandy reserves the right to correct errors, update information and modify offerings when necessary.

22. Third-Party Services

22.1. Dandy & Dandy may use third-party platforms for reservations, payments, ticketing, loyalty, delivery, communication or other services.

22.2. Use of such third-party services may also be subject to their respective terms and privacy policies.

22.3. Dandy & Dandy is not responsible for interruptions or failures caused solely by third-party systems beyond our reasonable control.

23. Personal Information & Privacy

23.1. Dandy & Dandy may collect information required for reservations, payments, membership, loyalty programmes, customer support, security and other legitimate business purposes.

23.2. Personal information will be handled in accordance with our Privacy Policy and applicable data-protection laws.

23.3. Guests should review our Privacy Policy for information regarding collection, use, storage and processing of personal information.

24. Intellectual Property

24.1. All trademarks, logos, designs, photographs, text, graphics, content and other intellectual property appearing on the Dandy & Dandy website or official communication channels belong to or are licensed to Dandy & Dandy unless otherwise stated.

24.2. No content may be copied, reproduced, modified, distributed or commercially used without prior written permission.

25. Limitation of Liability

25.1. To the maximum extent permitted by applicable law, Dandy & Dandy shall not be responsible for indirect, incidental or consequential losses arising from a guest’s visit or use of our services.

25.2. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

25.3. Guests remain responsible for their own conduct, belongings and compliance with applicable laws and venue rules.

26. Force Majeure

26.1. Dandy & Dandy shall not be liable for failure or delay in providing services caused by circumstances beyond our reasonable control, including natural disasters, fire, accidents, government orders, civil disturbances, technical failures, power outages, public health emergencies or other force majeure events.

27. Changes to These Terms

27.1. Dandy & Dandy may update these Terms from time to time.

27.2. The latest version published on our website shall apply to future visits, bookings and transactions.

27.3. Guests are encouraged to review these Terms periodically.

28. Governing Law & Jurisdiction

28.1. These Terms shall be governed by and interpreted in accordance with the laws of India.

28.2. Subject to applicable law, disputes shall be subject to the jurisdiction of the courts having competent jurisdiction over the location of Dandy & Dandy.

29. Acceptance of Terms

By entering Dandy & Dandy, making a reservation, purchasing an event ticket, participating in a promotion or loyalty programme, or using our website or services, you acknowledge that you have read and agreed to these Terms & Conditions.

Dandy & Dandy reserves the right to amend, update or modify these Terms from time to time.

For questions or assistance, please contact the Dandy & Dandy management team through our official contact channels.

Dandy & Dandy
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